:root { --GELINLIK21-ink: #2b2623; --GELINLIK21-soft-ink: #5f5048; --GELINLIK21-muted: #7c6a60; --GELINLIK21-gold: #b8875f; --GELINLIK21-border: #ead8c9; --GELINLIK21-cream: #fffaf6; --GELINLIK21-cream-2: #fff3e8; --GELINLIK21-white: #ffffff; --GELINLIK21-shadow: 0 10px 30px rgba(84, 55, 38, 0.07); } .GELINLIK21-shipping-policy { max-width: 1060px; margin: 0 auto; padding: 48px 22px 64px; font-family: Arial, Helvetica, sans-serif; color: var(--GELINLIK21-ink); line-height: 1.72; background: var(--GELINLIK21-cream); } .GELINLIK21-shipping-policy * { box-sizing: border-box; } .GELINLIK21-policy-hero { background: linear-gradient(135deg, #fff8f0 0%, #f4e1d1 100%); border: 1px solid var(--GELINLIK21-border); border-radius: 22px; padding: 34px 28px; margin-bottom: 30px; text-align: center; box-shadow: var(--GELINLIK21-shadow); } .GELINLIK21-shipping-policy h1, .GELINLIK21-shipping-policy h2, .GELINLIK21-shipping-policy h3 { color: #1f1a17; line-height: 1.25; letter-spacing: -0.02em; } .GELINLIK21-shipping-policy h1 { font-size: 36px; margin: 0 0 12px; } .GELINLIK21-shipping-policy h2 { font-size: 24px; margin: 38px 0 14px; padding-bottom: 9px; border-bottom: 1px solid var(--GELINLIK21-border); } .GELINLIK21-shipping-policy h3 { font-size: 18px; margin: 26px 0 10px; color: #6b4937; } .GELINLIK21-shipping-policy p { margin: 0 0 14px; font-size: 15.5px; color: var(--GELINLIK21-ink); } .GELINLIK21-shipping-policy ul { margin: 10px 0 18px 22px; padding: 0; } .GELINLIK21-shipping-policy li { margin-bottom: 8px; font-size: 15.5px; } .GELINLIK21-policy-subtitle { max-width: 820px; margin: 0 auto; font-size: 16px; color: var(--GELINLIK21-soft-ink); } .GELINLIK21-policy-meta { margin-top: 18px; font-size: 13.5px; color: var(--GELINLIK21-muted); } .GELINLIK21-summary-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; margin: 28px 0; } .GELINLIK21-summary-card { background: var(--GELINLIK21-white); border: 1px solid var(--GELINLIK21-border); border-radius: 16px; padding: 18px; box-shadow: var(--GELINLIK21-shadow); } .GELINLIK21-summary-card strong { display: block; color: #7a4c32; text-transform: uppercase; font-size: 12.5px; letter-spacing: 0.045em; margin-bottom: 5px; } .GELINLIK21-summary-card span { display: block; color: var(--GELINLIK21-ink); font-size: 16px; font-weight: 600; } .GELINLIK21-important-box, .GELINLIK21-google-box { background: #ffffff; border-radius: 16px; padding: 20px 22px; margin: 24px 0; box-shadow: var(--GELINLIK21-shadow); } .GELINLIK21-important-box { border-left: 4px solid var(--GELINLIK21-gold); } .GELINLIK21-google-box { border: 1px solid var(--GELINLIK21-border); background: #fffdf9; } .GELINLIK21-table-wrap { overflow-x: auto; border: 1px solid var(--GELINLIK21-border); border-radius: 16px; margin: 18px 0 26px; background: #fff; } .GELINLIK21-shipping-policy table { width: 100%; border-collapse: collapse; min-width: 720px; } .GELINLIK21-shipping-policy th, .GELINLIK21-shipping-policy td { border-bottom: 1px solid #f0ded0; padding: 13px 14px; text-align: left; vertical-align: top; font-size: 14.5px; } .GELINLIK21-shipping-policy th { background: #fff1e4; color: #5d3f2e; font-size: 13px; text-transform: uppercase; letter-spacing: 0.04em; } .GELINLIK21-shipping-policy tr:last-child td { border-bottom: 0; } .GELINLIK21-small-note { color: var(--GELINLIK21-muted); font-size: 13.5px; } .GELINLIK21-footer-note { margin-top: 36px; padding-top: 20px; border-top: 1px solid var(--GELINLIK21-border); color: var(--GELINLIK21-muted); font-size: 13.5px; } @media (max-width: 800px) { .GELINLIK21-shipping-policy { padding: 34px 16px 48px; } .GELINLIK21-policy-hero { padding: 28px 18px; } .GELINLIK21-shipping-policy h1 { font-size: 29px; } .GELINLIK21-shipping-policy h2 { font-size: 21px; } .GELINLIK21-summary-grid { grid-template-columns: 1fr; } }

1. Scope и Acceptance

1.1 Application к All Shipments

This доставка политика applies к каждый shipment connected с изделия и services sold от GELINLIK21 свадебный / NIL WEDDING DRESS, including свадебные платья, свадебные платья, фатаs, аксессуары, samples, repairs, repкружевоments, approved returns, exchanges, split shipments и reshipments.

By accessing website, browsing изделия, submitting information, requesting quotation, communicating through официальный channel, paying deposit, placing заказ, approving изделиеion, accepting dispatch, receiving доставка или otherwise using наш services, customer accepts this доставка политика к fullest extent permitted от applicable law.

свадебный commerce may involve delicate тканьs, handwork, кружево, фатин, beadwork, жемчуг, кристаллы, вышивка, индивидуальный мерки, персональный styling choices, международный доставка, таможня clearance и event timing. For this reason, this политика is intentionally detailed и explains both customer duties и merchant procedures.

1.2 Официальный Written Records Control

доставка-related exceptions, promises, guarantees, route changes, carrier changes, бесплатно upgrades, deadline promises или special arrangements are valid only when confirmed от GELINLIK21 свадебный through официальный written channel. Verbal discussion, social media comments, informal messages, screenshots without context, translation summaries, automated replies или unofficial staff comments do not modify this политика unless expressly confirmed в writing.

We may rely on заказ confirmations, invoices, оплата records, customer approvals, изделиеion notes, uploaded материалы, доставка labels, отслеживание records, carrier доставка proof, photographs, messages, system logs и other reasonable evidence when reviewing доставка, доставка, damage, delay или возврат-к-sender issues.

2. доставка Cost и Checkout Calculation

2.1 стандартный доставка Cost

стандартный доставка is calculated as 15% из заказ total, unless different доставка cost, promotion, доставка method или local rule is clearly displayed at checkout. доставка charge is shown before оплата is completed.

Example: if заказ total is 1,200 USD, стандартный доставка cost is 180 USD. If заказ total is 1,800 USD, стандартный доставка cost is 270 USD. Any доставка cost shown at checkout should be reviewed от customer before completing заказ.

2.2 доставка Fees Are Separate From изделие Price

доставка fees are separate из изделие price unless checkout page clearly states that доставка is included или бесплатно. доставка fees may include carrier transportation, международный handling, packaging, logistics preparation, oversized parcel handling, remote-area surcharges, service fees, insurance-related costs или other logistics costs.

Where legally permitted, доставка fees may be non-refundable after заказ has been shipped, except where applicable возмещение политика, mandatory consumer law или written decision от GELINLIK21 свадебный provides otherwise.

2.3 Extra Charges Caused от Customer Action

Extra charges caused от customer action или inaction are customer’s responsibility к fullest extent permitted от law. This includes wrong адрес детали, missing phone number, failed доставка attempts, refusal из доставка, uncollected parcels, таможня non-cooperation, storage fees, reдоставка fees, rerouting fees, возврат-к-sender fees или reshipment costs.

3. заказ Cut-Off Срок и Business Days

3.1 Cut-Off Срок

стандартный заказ cut-off срок is 2:00 PM Istanbul срок (GMT+03:00). заказs, approvals, мерки, оплатаs или required information received after cut-off срок may be treated as received on next operational business day.

3.2 Operational Days

Наш стандартный fulfillment и processing days are Monday through Saturday, excluding days when изделиеion, logistics, carriers, suppliers, таможня offices или public services are unдоступно. Carrier transit days may also be Monday through Saturday depending on destination, carrier, local доставка network и public holidays.

3.3 Business Days и Calendar Days

Unless section expressly says “calendar days,” all handling, fulfillment, изделиеion, dispatch и transit estimates в this политика are business-day estimates. Public holidays, таможня closures, carrier holidays, severe weather disruptions и non-operational days may extend доставка timelines.

4. Handling, Производство, Preparation и Dispatch

4.1 Handling и Fulfillment Срок

Handling и fulfillment срок is generally 2–60 business days. This period covers заказ review, оплата confirmation, мерка или customization review, material preparation, изделиеion, кружево work, beadwork, sewing, pressing, quality control, packing, label creation и handover к доставка carrier.

Many свадебный изделия are not ordinary ready-к-ship items. свадебное платье may require delicate изделиеion steps, customer-specific preparation, ткань inspection, декор review, packing care и final quality control before it can be safely dispatched.

4.2 Производство Separate From Transit

Производство, preparation и handling срок are separate из carrier transit срок. Transit срок begins after package has been handed over к доставка carrier или accepted into carrier network. доставка estimates should be understood as combination из handling срок plus transit срок.

4.3 Dispatch Dates Are Estimates

Dispatch dates are estimates unless GELINLIK21 свадебный expressly confirms guaranteed dispatch date в официальный writing. Dispatch may be affected от busy season, material availability, кружево supply, beadwork срок, quality-control findings, unpaid balance, missing мерки, unclear customization детали, customer change requests, таможня documentation или carrier availability.

4.4 Customer-Caused Delay

Customer-caused delay extends preparation, handling, dispatch и доставка timelines. Examples include late мерки, inaccurate мерки, unclear approvals, unpaid balance, wrong адрес, missing phone number, missing таможня information, failure к respond к изделиеion вопросы или changes requested after заказ confirmation.

We may pause изделиеion или dispatch until required information, approval, оплата или documentation is complete. Any delay caused от missing или inaccurate customer information remains customer’s responsibility к fullest extent permitted от law.

5. Transit Срок и Estimated доставка

5.1 стандартный Transit Срок

Carrier transit срок is generally 0–7 business days after carrier handover, depending on destination country, destination region, local carrier network, таможня процесс, доставка адрес accuracy, carrier route, holidays и operational conditions.

5.2 Total Estimated доставка Срок

total estimated доставка срок is generally 2–67 business days, calculated as 2–60 business days для handling, изделиеion и fulfillment plus 0–7 business days для carrier transit after dispatch.

5.3 Estimates Are Not Event-Date Guarantees

доставка estimates are provided для planning и customer transparency. They are not wedding-date, event-date, photography-date или travel-date guarantees unless GELINLIK21 свадебный expressly confirms guaranteed доставка commitment в официальный writing.

customer should заказ early enough к allow для изделиеion, доставка, таможня clearance, inspection after доставка, potential steaming, local tailoring и event preparation. We are not liable для event-related losses such as venue fees, photography costs, travel changes, repкружевоment платье purchases или ceremony timing issues caused от доставка delay, except where mandatory law provides otherwise.

6. доставка Destinations и международная доставка

6.1 Доступно Destinations

GELINLIK21 свадебный ships к destinations made доступно at checkout и/или configured в наш merchant доставка settings. Availability may vary от country, region, carrier access, таможня restrictions, оплата screening, изделие размер, parcel volume, remote-area status или operational limitations.

6.2 Conditional международная доставка

международный доставка is conditional on successful carrier acceptance, таможня clearance, lawful import, accurate customer information и compliance с destination-country requirements. We may refuse, hold, cancel или modify shipment arrangements where destination becomes unдоступно, legally restricted, high-risk или commercially impractical.

6.3 Local Handling Not Guaranteed

We may choose reliable международный carriers и provide shipment documentation, but we do not control каждый local доставка procedure after parcel enters destination network. Local доставка attempts, depot storage, parcel lockers, таможня inspection, local courier decisions и final-mile route choices may depend on carrier и destination country.

7. Carrier Selection и Logistics Control

7.1 Carrier Choice

GELINLIK21 свадебный may choose carrier, service level, route, pickup schedule, packaging method и documentation method. Carriers may include международный courier companies, postal networks, freight providers, local couriers или alternative logistics partners depending on destination и parcel requirements.

We may change carriers without prior notice when needed для reliability, cost, availability, service disruption, таможня compatibility, parcel размер, destination restrictions или compliance requirements.

7.2 Independent Carrier Conduct

Carriers are independent logistics providers и are not employees из GELINLIK21 свадебный. Driver decisions, depot delays, scan errors, route changes, attempted доставка windows, таможня requests и local handling may be controlled от carrier или local доставка network.

7.3 Carrier условия Apply

Customers must follow carrier rules и доставка procedures, including signature requests, identification requirements, pickup point instructions, таможня оплата instructions, адрес correction procedures, доставка rescheduling и parcel коллекция deadlines.

8. адрес Accuracy и Customer Availability

8.1 Complete адрес Required

customer must provide complete, current и accurate доставка адрес before dispatch. This includes recipient name, street, building number, apartment number, district, city, region, postal code, country, phone number, электронная почта адрес и any relevant доставка note.

We may delay shipment или refuse responsibility для wrong-адрес доставка where customer provided incorrect, incomplete или outdated адрес information.

8.2 Reachable контакты Required

customer must provide working phone number с country code и active электронная почта адрес. Some destinations или carriers may require tax ID, national ID, таможня broker связаться, local phone number или additional import information before доставка.

If carrier, таможня authority или GELINLIK21 свадебный cannot reach customer, доставка may be delayed, returned, held, stored или cancelled. Any related cost may be customer’s responsibility к fullest extent permitted от law.

8.3 доставка Acceptance Duty

customer must accept доставка или collect parcel when instructed. Missed доставка attempts, ignored carrier calls, uncollected depot parcels, refusal из доставка или failure к schedule доставка may result в storage fees, reдоставка fees, возврат-к-sender charges, reshipment charges или cancellation consequences.

9. таможня, пошлины, налоги и Import Compliance

9.1 Buyer Pays Import Charges Unless Clearly Included

Unless checkout page clearly states otherwise, customer is responsible для destination-country таможня duties, VAT, import налоги, brokerage fees, local handling fees, таможня storage charges, government charges и other import-related costs.

9.2 Customer Knows Local Rules

customer is responsible для understanding destination import rules и для cooperating с таможня requests. This may include textile import rules, персональный import limits, tax ID requirements, таможня forms, declared value вопросы, import permissions, courier оплата links или broker instructions.

9.3 таможня Delay Excluded From доставка Guarantee

таможня delay is outside наш direct control и does not automatically mean that GELINLIK21 свадебный failed к ship заказ properly. таможня inspection, valuation review, recipient ID requests, duty disputes, unpaid tax, local backlog или missing customer response may extend доставка срок.

10. доставка Evidence, Risk и отслеживание Records

10.1 отслеживание Records

отслеживание records are evidence из доставка и доставка events. отслеживание may show acceptance scan, export handover, таможня event, local depot arrival, attempted доставка, delivered scan, доставка exception, refused доставка или возврат-к-sender update.

10.2 доставка к Supplied адрес

доставка к адрес supplied от customer may satisfy доставка obligation where lawful. доставка may be made к named recipient, family member, reception desk, concierge, workpкружево mailroom, parcel locker, neighbor, building staff или another person accepted от carrier at доставка location.

10.3 Post-доставка Loss

Post-доставка theft, internal building loss, mailroom loss, parcel locker access problems или loss after confirmed доставка may not be GELINLIK21 свадебный’s responsibility where lawful. We may ask customer к связаться carrier, building management, local authority или local доставка network.

11. Упаковка, Compression и Inspection

11.1 Protective Упаковка

свадебный изделия may be packed using garment bags, boxes, inner wrapping, tissue, hangers, accessory pouches, moisture protection или other commercially reasonable packaging. We choose packaging от balancing safety, cost, таможня practicality, carrier restrictions и изделие protection.

11.2 Compression и Wrinkles

Folding, compression, wrinkles, temporary volume reduction и package marks can occur during shipment, especially с фатин, шлейфs, voluminous юбкаs, фатаs, кружево layers и structured свадебный garments. Normal unpacking, careful hanging, professional steaming или settling may be needed after доставка.

Normal доставка compression или expected ткань wrinkling does not automatically mean изделие is defective.

11.3 Immediate Inspection

Customers should inspect parcel и garment immediately upon доставка. This includes checking box condition, moisture, visible damage, missing аксессуары, stains, tears, labels, изделие identity, garment bag, съемный parts и packaging.

12. Lost, Damaged, Delayed или Stolen Parcels

12.1 Carrier Investigation

Lost, damaged, delayed или stolen parcel claims may require carrier investigation. We may wait для carrier findings before deciding whether repкружевоment, repair, refund, доставка claim или other remedy is доступно.

12.2 Damage Evidence Required

Damage claims require timely evidence. customer should provide photos или videos из outer box, доставка label, inner packaging, garment bag, изделие, damaged area и all included items. Late claims или claims without evidence may be difficult к verify.

12.3 Delayed Shipments

shipment may be delayed due к таможня review, carrier backlog, public holidays, severe weather, адрес correction, unpaid import charges, remote-area доставка, local disruptions или customer non-response. GELINLIK21 свадебный may assist reasonably, but carrier и таможня timing may be outside наш direct control.

13. Refused, Undeliverable и возвратed Shipments

13.1 Refused доставка

If customer refuses доставка without written approval из GELINLIK21 свадебный, customer may be responsible для доставка fees, возврат-к-sender costs, таможня charges, storage charges, handling costs, reshipment costs и any lawful deductions.

13.2 Undeliverable Parcels

parcel may become undeliverable because из incorrect адрес, missing phone number, таможня non-cooperation, unдоступно recipient, restricted location, failed доставка attempts, unpaid import charges или local carrier limitations.

13.3 возврат-к-Sender

If parcel is returned к sender, GELINLIK21 свадебный will review reason. If возврат was caused от customer action или inaction, reshipment или refund may require deduction из доставка, возврат, storage, таможня, handling и administrative costs where lawful.

14. возвратs, Exchanges и возврат доставка Alignment

14.1 возмещение политика Controls возврат Eligibility

изделие возврат eligibility, exchange eligibility, возврат window, изделие condition, restocking fee и refund processing срок are governed от наш возмещение, возврат и Exchange политика. This доставка политика does not repкружево возмещение политика.

14.2 Approved возврат Labels

For approved returns under возмещение политика, GELINLIK21 свадебный may provide downloadable и printable возврат label бесплатно из charge according к published возмещение политика и applicable Merchant Center settings. customer must use approved label и follow provided возврат instructions.

14.3 Unauthorized возврат Shipments

Unauthorized returns, receiver-pay shipments, cash-on-доставка shipments, returns sent к wrong адрес, returns sent without отслеживание или returns sent с different carrier without approval may be refused, delayed или excluded из бесплатно approved-возврат-label процесс.

15. Split Shipments, Repкружевоments и Reshipments

15.1 Split Shipments

заказs containing multiple изделия, аксессуары, фатаs, съемный parts, samples, repкружевоments или индивидуальный items may be shipped separately when needed для изделиеion, inventory, carrier, таможня или operational reasons.

15.2 Repкружевоment Shipments

Repкружевоment shipments may be offered after review where изделие, parcel или carrier issue is confirmed. Repкружевоment timing depends on изделие availability, изделиеion capacity, destination rules, carrier service и applicable law.

15.3 Reshipments

Reshipments caused от customer error, refusal, wrong адрес, non-коллекция, таможня non-cooperation или unpaid import charges may require additional оплата before reshipment is arranged.

16. политика Consistency With Checkout и Google Merchant Center

This website доставка политика is intended к match доставка information submitted к Google Merchant Center и shown at checkout. key доставка settings are:

• заказ cut-off срок: 2:00 PM Istanbul срок (GMT+03:00).
• Handling / fulfillment days: Monday through Saturday.
• Handling / fulfillment срок: 2–60 business days.
• Transit days: Monday through Saturday where supported от carrier.
• Transit срок: 0–7 business days after carrier handover.
• Total estimated доставка срок: 2–67 business days.
• доставка cost: 15% из заказ total, unless checkout clearly displays another applicable rate.
• доставка destinations: destinations доступно at checkout и в merchant доставка settings.
• таможня, duties, налоги и import charges: customer responsibility unless checkout clearly states otherwise.

17. Mandatory Rights и Legal Compliance

Nothing в this доставка политика is intended к remove, reduce или limit any non-waivable consumer rights that apply в customer’s country или region. If mandatory consumer protection law provides stronger rights than this политика, those mandatory rights will apply.

Where law allows GELINLIK21 свадебный к apply this политика, terms stated here will apply к fullest extent permitted. If any part из this политика is found invalid или unenforceable, remaining parts will continue к apply.

18. политика Updates и контакты

GELINLIK21 свадебный may update this доставка политика из срок к срок к reflect operational changes, carrier changes, Google Merchant Center requirements, checkout configuration, destination availability, legal requirements или customer service improvements.

For доставка вопросы, customers may связаться us through наш официальный website связаться page или от электронная почта at salihcelebi@gmail.com. Customers should include заказ number, customer name, доставка country, изделие name, отслеживание number if доступно и clear explanation из доставка вопрос.

Legal note: This политика is business и ecommerce политика template для publication on GELINLIK21 свадебный website. It should be reviewed от qualified legal professional before publication, especially для международный sales, consumer protection rules, import-tax wording и country-specific mandatory rights.